Privacy policy

Luminest Signs ("Luminest", "we", "us", or "our") operates the Luminest website and online store, including our products, services, content, and related features.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website or purchasing from Luminest, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only the information reasonably required to operate our business, provide our products and services, process orders, communicate with customers, and improve your shopping experience.

Depending on how you interact with us, we may collect the following information:

Contact and Delivery Information

This may include:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping or delivery address

  • Other information required to deliver your order

Order and Transaction Information

When you purchase from us, we may collect information relating to your order, including:

  • Products purchased

  • Order number

  • Order value

  • Payment status

  • Delivery and shipping information

  • Return, replacement, cancellation, or warranty information

  • Customisation details for custom products

We do not need to store your complete debit card, credit card, or banking credentials ourselves. Payments may be processed through Shopify and/or third-party payment service providers, which may process payment information according to their own privacy policies and applicable laws.

Communications

When you contact Luminest, we may collect the information you provide, including:

  • Emails

  • Messages

  • Customer support requests

  • Product or order-related questions

  • Information submitted through contact forms

  • Photos or videos you send to us regarding an order, return, damage, or warranty claim

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location based on technical information

  • Pages visited

  • Website interactions

  • Referring website

  • Date and time of access

  • Other technical information required to operate and secure the website

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us

  • Automatically when you browse or interact with our website

  • Through Shopify and other technology providers that help us operate our store

  • Through payment, shipping, delivery, customer support, analytics, or other service providers

  • When you voluntarily provide information through forms, reviews, feedback, or communications

3. How We Use Your Information

We use personal information for legitimate business purposes, including the following:

To Process and Fulfil Orders

We use your information to:

  • Process your order

  • Confirm your purchase

  • Process or verify payment

  • Manufacture or prepare your product

  • Arrange shipping and delivery

  • Provide order updates

  • Handle returns, replacements, cancellations, and refunds

  • Provide warranty support

To Provide Customer Support

We use your information to respond to questions, complaints, product enquiries, installation-related queries, and other customer service requests.

To Improve Our Website and Services

We may use information about how customers interact with our website to:

  • Improve website functionality

  • Improve products and services

  • Understand customer preferences

  • Identify technical problems

  • Improve the shopping experience

  • Analyse website performance

To Communicate With You

We may contact you regarding:

  • Orders

  • Payments

  • Shipping and delivery

  • Returns and replacements

  • Warranty claims

  • Customer support

  • Important changes to our services or policies

Where permitted by applicable law and where you have provided the required consent, we may also send promotional communications about products, launches, offers, or other Luminest updates.

You can unsubscribe from promotional email communications using the unsubscribe option included in those communications.

To Protect Our Business

We may use personal information to:

  • Prevent fraud and misuse

  • Detect suspicious transactions

  • Protect our website and systems

  • Investigate security incidents

  • Enforce our terms, policies, and agreements

  • Protect the rights and safety of Luminest, our customers, and others

To Comply With Legal Requirements

We may process and retain information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, accounting requirements, or other lawful obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly and to understand how visitors use our website.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember website preferences

  • Maintain website functionality

  • Understand website traffic and performance

  • Improve our website and services

  • Support relevant advertising and marketing activities, where applicable

Some cookies may be placed by third-party service providers that help us operate, analyse, secure, or market our website.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Shopify and Service Providers

Luminest uses Shopify to operate its online store and provide e-commerce services.

When you use our website or place an order, information you provide may be processed by Shopify and other service providers that help us operate our business.

These providers may assist with services such as:

  • Website hosting and infrastructure

  • Payment processing

  • Order management

  • Shipping and delivery

  • Customer support

  • Website analytics

  • Marketing and advertising

  • Fraud prevention

  • Cloud storage and technology services

These service providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

Shopify may process personal information according to its own privacy policies and terms.

You can review Shopify's privacy information here:

Shopify Privacy Policy

6. When We Share Personal Information

We do not sell your personal information as a product or business asset.

We may share personal information with trusted third parties when reasonably necessary to operate Luminest and provide our services.

These may include:

  • Shopify

  • Payment service providers

  • Shipping and courier partners

  • Manufacturing or fulfilment partners, where required

  • Technology and hosting providers

  • Customer support providers

  • Analytics providers

  • Marketing and advertising service providers, where applicable

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We may also share information where necessary to protect our legal rights, prevent fraud, investigate misuse, enforce our policies, or comply with applicable law.

7. Custom Product Information

If you order a custom neon sign, you may provide information such as:

  • Names

  • Words or phrases

  • Logos

  • Artwork

  • Images

  • Designs

  • Other customisation instructions

We use this information to create and fulfil your custom order.

Please do not provide sensitive personal information that is not necessary to fulfil your order.

8. Reviews, Photos and Feedback

If you voluntarily submit a product review, photograph, video, testimonial, or other feedback, we may use that content to improve our services or, where you have given us permission or otherwise permitted by applicable law, display it on our website, social media, advertising, or other marketing channels.

We will not knowingly publish sensitive personal information without an appropriate basis or permission.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable precautions when sharing personal information online and avoid sending sensitive information through unsecured communication channels.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services

  • Maintain business and transaction records

  • Provide customer support

  • Handle returns, replacements, refunds, and warranty claims

  • Resolve disputes

  • Prevent fraud and misuse

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a complaint regarding the handling of your personal information

Some information may need to be retained where required by law or where we have another lawful reason to retain it.

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to help protect your information from unauthorised access.

The Digital Personal Data Protection framework in India provides for rights and mechanisms concerning personal data and requires consent, where applicable, to be informed and capable of being withdrawn.

12. Withdrawing Marketing Consent

If you receive promotional emails from Luminest, you can unsubscribe using the unsubscribe option included in the email.

If you receive promotional communications through another channel where an opt-out mechanism is provided, you may use that mechanism.

Please note that opting out of marketing communications does not stop important non-promotional communications relating to an order, payment, delivery, return, replacement, warranty, or customer service request.

13. International Data Processing

Some of our service providers, including technology and e-commerce providers, may process or store personal information outside India.

Where personal information is processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

14. Children's Privacy

Our website and services are intended for general customers and are not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

These third parties operate independently and may have their own privacy policies and terms.

Luminest is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a complaint regarding the handling of your personal information, please contact us:

Luminest Signs

Email: info@luminestsigns.com
Phone: +91 917 553 4537

We will review and respond to privacy-related requests in accordance with applicable law.

Luminest Signs
Premium Neon Signs | Made in India