Terms of service

1. Overview

Welcome to Luminest Signs (“Luminest”, “we”, “us”, or “our”). We operate this online store and website, including all related information, products, services, features, and content, to provide you with a convenient shopping experience.

Our store is hosted on Shopify, which enables us to offer our products and services online.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service (“Terms”) and our applicable policies. If you do not agree with these Terms, please do not use our website or services.

These Terms apply to all website visitors, customers, and other users of our services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful purpose, violate applicable laws, interfere with the website's security, or misuse our content or services.

We reserve the right to restrict or terminate access to our website where reasonably necessary, subject to applicable law.

3. Products and Product Information

Luminest offers ready-made LED neon signs and custom neon signage.

We make reasonable efforts to display accurate product descriptions, dimensions, colours, images, and prices. However, actual products may vary slightly from website images because of lighting, photography, display settings, materials, and manufacturing processes.

LED neon signs produce light, and their perceived colour or brightness may vary depending on the surrounding lighting and viewing conditions.

Product dimensions, specifications, mounting requirements, and other important details should be reviewed before placing an order. Please contact us if you require clarification.

We reserve the right to correct product descriptions, errors, or omissions and to update or discontinue products, subject to applicable law and existing customer rights.

4. Custom Neon Signs

Custom neon signs are made according to the specifications, text, artwork, dimensions, colours, or other requirements submitted or approved by the customer.

Customers are responsible for reviewing the design, spelling, dimensions, colours, and other specifications before approving production.

Once production of a custom sign has started, the order cannot ordinarily be cancelled or returned merely because the customer changes their mind, subject to applicable consumer rights and our Return and Refund Policy.

If a custom product arrives defective, damaged in transit, or materially different from the approved specifications, please contact us so we can assess the issue and provide an appropriate remedy under our applicable policies and the law.

Customers must have the necessary rights or permissions to use any logos, trademarks, photographs, artwork, or other materials submitted for custom production. We reserve the right to refuse requests that infringe third-party rights or violate applicable law.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After receiving an order, we may send an order confirmation by email or another available communication method. An order confirmation does not prevent us from reviewing the order for payment issues, errors, suspected fraud, or other legitimate concerns.

We reserve the right to refuse or cancel an order where legally permitted, including in cases of pricing errors, incorrect product information, suspected fraudulent activity, or product unavailability.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our Refund Policy.

Customers are responsible for providing accurate contact details, delivery addresses, and order specifications.

6. Pricing, Taxes and Payment

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

Applicable taxes, delivery charges, and other costs will be displayed or communicated during checkout, as applicable.

We accept the payment methods made available at checkout. Orders paid through online payment methods are subject to confirmation by the relevant payment provider.

Where Cash on Delivery (COD) is offered, customers must provide accurate delivery details and be available to receive the order.

A refusal to accept a COD delivery may result in the order being treated as cancelled, subject to applicable law and our policies.

We reserve the right to correct pricing errors and take appropriate action on affected orders, subject to applicable law.

7. Order Cancellation and Changes

Cancellation requests must be submitted as early as possible.

For ready-made products, cancellation requests will be assessed according to the order's processing and dispatch status.

For custom products, cancellation is generally permitted only before production begins. Once production has started, cancellation may not be possible, subject to applicable law.

Changes to an order, including design, text, size, colour, or delivery details, may not be possible after production or dispatch has begun.

Please contact us promptly if you need to request a cancellation or change.

8. Shipping and Delivery

We offer delivery across India to serviceable locations.

Estimated delivery timelines are indicative and may vary depending on the customer's location, production requirements, courier availability, weather, transport disruptions, and other circumstances beyond our reasonable control.

Customers must provide a complete and accurate shipping address and valid contact details.

Please inspect your package upon delivery. If a product appears damaged during transit, contact us as soon as possible and follow the reporting procedure in our applicable Shipping, Return and Warranty Policies.

We will handle shipping and delivery issues in accordance with our published policies and applicable law. Nothing in these Terms excludes any consumer rights that apply to delayed, missing, damaged, or undelivered orders.

9. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our separate Return and Refund Policy.

Our general policy provides a 15-day return window for eligible ready-made products, subject to the conditions specified in that policy.

Custom neon signs are generally not eligible for change-of-mind returns after production begins. This does not affect remedies available for defective, damaged, incorrect, or materially non-conforming products under our policies and applicable law.

Customers should review our complete Return and Refund Policy before placing an order.

10. Warranty

Our products are covered by the applicable warranty terms published on our website.

The warranty period, coverage, exclusions, claim requirements, and repair or replacement process are described in our Warranty Policy.

Customers should retain their order confirmation or invoice and contact our support team if they experience a product issue.

The warranty does not limit any statutory rights that customers may have under applicable law.

11. Installation, Handling and Product Use

Customers are responsible for following the installation, mounting, electrical safety, and usage instructions supplied with their products.

Products should be installed securely and connected only to compatible power supplies and accessories.

Do not modify electrical components, wiring, controllers, adapters, or other product parts unless expressly authorised by Luminest.

Any water-resistance or environmental protection claims apply only to products and configurations specifically identified as suitable for those conditions. Customers should follow the product-specific instructions and ratings before using a sign outdoors or in a wet environment.

Luminest will assess product-related claims in accordance with the applicable warranty, product specifications, and law.

12. Intellectual Property

All content on our website, including text, product photographs, graphics, logos, designs, layout, and branding, is owned by or licensed to Luminest unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

Submitting custom artwork to us does not transfer ownership of that artwork to Luminest. Customers remain responsible for ensuring that their submitted materials do not infringe the intellectual property or other rights of third parties.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment gateways, delivery providers, and other external platforms.

We do not control third-party websites or services and are not responsible for their independent content, terms, or privacy practices. Your use of those services may be subject to their own terms and policies.

This section does not exclude responsibility that cannot lawfully be excluded.

14. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed as necessary to operate our store, fulfil orders, process payments, arrange delivery, provide customer support, and meet legal obligations, in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for further information about how personal information is handled.

15. Errors, Omissions and Website Availability

We aim to keep our website accurate and available. However, errors, interruptions, maintenance, or technical problems may occasionally occur.

We reserve the right to correct errors, update information, and maintain or modify website features where reasonably necessary and permitted by law.

We do not guarantee uninterrupted or error-free access to the website.

16. Limitation of Liability

To the extent permitted by applicable law, Luminest will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, or any other liability that cannot be limited under applicable law.

Nothing in these Terms limits your statutory rights as a consumer.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your breach of these Terms, or your infringement of third-party rights through materials you submit to us.

This section does not apply to the extent that a loss results from our own breach, negligence, or other conduct for which responsibility cannot lawfully be excluded.

18. Governing Law and Disputes

These Terms are governed by the laws of India.

Any disputes will be handled by the competent courts or authorities in accordance with applicable Indian law. Nothing in these Terms removes a consumer's right to approach a consumer commission or other forum where permitted by law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

The revised version will be published on this page with an updated revision date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued to customers.

We encourage customers to review this page periodically.

20. Contact Information

If you have questions about these Terms, your order, or our products, please contact us:

Business: Luminest Signs
Email: help@luminestsigns.com
Phone: +91 917 553 4537

We aim to respond to customer enquiries within 1–2 business days.

Thank you for choosing Luminest Signs.