Shipping policy
At Luminest, we carefully pack every neon sign to help ensure it reaches you safely and in perfect working condition. This Shipping Policy explains how we process, dispatch, and deliver orders across India.
1. Where We Deliver
We currently offer shipping across India.
Delivery availability may vary for certain remote or restricted locations depending on courier service coverage.
2. Order Processing Time
Once your order is successfully placed and payment is confirmed, we begin processing it.
Ready-Made Products
Ready-made products are generally processed and prepared for dispatch within 3–5 business days.
Custom Neon Signs
Custom neon signs require additional time for design confirmation, production, testing, and packaging.
Custom orders are generally processed and prepared for dispatch within 7–12 business days, depending on the complexity of the design.
Production will begin after the required design and order details have been confirmed.
Processing times may be longer during major sales, festivals, holidays, or periods of unusually high order volume.
3. Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
3–7 business days, depending on your location and courier service.
Delivery to remote or difficult-to-service locations may take additional time.
The delivery timeline is an estimate and is not a guaranteed delivery date. Delays may occur due to courier operations, weather, transportation disruptions, public holidays, natural events, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
If Luminest is offering free shipping on a product or during a promotional period, the applicable shipping offer will be clearly communicated on the website or at checkout.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking information to check the status of your shipment through the relevant courier service.
Please allow some time for the tracking information to become active after dispatch.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts before returning an undelivered package to us.
Please ensure that the shipping address and contact number provided during checkout are accurate and that someone is available to receive the package.
If a package is returned to Luminest because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be shipped again.
7. Cash on Delivery (COD)
COD may be available for eligible locations and orders.
If you place a COD order, please ensure that you are available to receive the package and make the required payment.
If a customer refuses to accept a COD order or does not accept the shipment after delivery attempts, the order will be treated as cancelled.
Repeated COD refusals or non-acceptance of shipments may result in COD being unavailable for future orders.
8. Damaged Package or Product
Neon signs are fragile products and are carefully packed before dispatch.
Please inspect the outer packaging when your order arrives.
If the package appears significantly damaged, please take clear photographs or videos of the package before opening it, if possible.
If the product itself is damaged, contact us as soon as possible at:
Please provide:
- Your order number
- Photos of the outer packaging
- Photos or video of the damaged product
- A short description of the issue
After reviewing the claim, Luminest will arrange a replacement at no additional cost where the damage is confirmed to have occurred during transit.
9. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us at info@luminestsigns.com as soon as possible.
After verification, Luminest will arrange a replacement with the correct product at no additional cost.
10. Delivery Delays
While we work with courier partners to deliver orders as quickly as possible, delivery times can sometimes be affected by circumstances outside our control.
These may include:
- Severe weather
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier network delays
- Remote-area delivery restrictions
- Incorrect or incomplete delivery information
- Other circumstances beyond Luminest's reasonable control
A courier delay does not automatically qualify an order for cancellation or refund.
If your shipment appears to be significantly delayed, please contact us and we will assist you in checking its status with the courier.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you provide an incorrect or incomplete address, phone number, or other delivery information and the shipment cannot be delivered, Luminest may not be responsible for the resulting delay or return-to-origin charges.
Please contact us as soon as possible if you notice an error in your shipping details after placing your order.
If the order has not yet been dispatched, we will try to update the information where possible.
12. Order Cancellation Before Dispatch
Orders can be cancelled only before production has started.
Once production has started, cancellation may no longer be possible, particularly for custom or personalised products.
Please refer to our Returns & Refund Policy for more information about order cancellations.
13. Custom Orders
Custom neon signs are made specifically according to the customer's approved requirements.
Because these products are personalised, they cannot be returned simply because the customer changes their mind after production has started.
If a custom product arrives damaged, defective, or different from the approved order, Luminest will review the issue and provide an appropriate resolution, including replacement where applicable.